FAQ

The cost of the tour varies depending on several factors: the type of transport selected, the duration of the trip, the category of accommodation, the number of people, and the starting point of the route. We will give you a personalized quote based on your preferences.

We organise both private and shared tours. Private tours are designed for individuals, families, or groups who want a personalised experience. They include activities such as hikes, cycling routes, cultural visits, and outdoor adventures adapted to your pace.

Yes, it is important to let us know (confidentially if you prefer) about any medical condition or treatment you are taking that may affect your trip. We want to ensure that you enjoy the journey safely and with complete peace of mind.

Our prices are generally expressed in euros, but we accept payments in euros, Moroccan dirhams, British pounds, or US dollars. We strive to offer competitive rates with excellent value for money.

Our camps are located in the heart of the desert, among golden dunes, and we offer several comfort levels: basic, standard, or luxury. The tents are private and include beds and blankets. Bathrooms and showers are in shared facilities, simple but clean. At night, we enjoy unforgettable moments around a campfire with music and a traditional atmosphere.

Of course. All our tours are flexible. We can adjust the itinerary to your interests and needs, or even create a completely personalised one if you have a different travel idea. Just let us know.

Yes, you must have valid travel insurance that covers medical emergencies, cancellations, or trip interruptions. We recommend bringing a printed copy of your insurance policy.

To confirm your reservation, we request a 15% deposit, paid via PayPal. The remaining amount can be paid in cash during the trip, or via PayPal or bank card (with a 7% processing fee). We accept payments in euros, dollars, or dirhams. Families are welcome, and we offer a 20% discount for children under 12.

Yes. If you prefer luxury accommodation or want to add additional services, we adjust the price according to the agreed modifications.

If you need to cancel the tour, you can do so without losing your deposit as long as you notify us at least 20 days before departure. If you cancel after this period, we cannot refund the deposit. The cancellation date will be the day following the receipt of your email notification.

No, flights to and from Morocco are not included. This gives you the freedom to organise your trip as you prefer: choose your airline, your preferred airport, and any stopovers. Managing your own flights also allows you to arrive earlier or stay longer if you wish, making your experience even more personalised.

Although we do not purchase tickets for you, we will gladly help you search for the best options using tools like Skyscanner or Kayak. We can guide you so you find the flight that best fits your itinerary.

If you have any flight issues, the most important thing is to notify us as soon as possible so we can reorganise your arrival. We will always do our best to find a solution.

In case of cancellation or boarding problems, contact your airline to learn about your options: rebooking or refund. If you choose to buy a new ticket, you can still continue your trip with no issues.

If you decide to cancel your participation because of these issues, the cancellation conditions in your booking will apply.

You can choose your departure point and schedule. Just keep in mind you must arrive at your destination on the first day of the trip, preferably within the recommended time. For your return, make sure your flight departs after the end of the tour. We adapt to your schedule, but arriving on time helps everything run smoothly.

Each trip is designed with precise detail, and the daily programme can be found in the “Itinerary” section of each proposal.

For touring trips, the schedule is usually structured, which makes it difficult to include extra stops, especially if they require detours.

However, for trips with fixed accommodation or with some flexibility, you may suggest complementary activities, such as cultural visits, shows, or group activities, provided they fit within the day’s schedule and the group and team approve.

Please inform us in advance about dietary restrictions. We will work closely with your driver or guide to ensure your diet is respected.

Morocco has vegetarian options: salads, vegetarian tagines or couscous, some vegetarian soups, and local favourites like avocado smoothies, mssemen, and berber pizza (medfouna). In the south, many dishes include onions and almonds.

Our private trips include Morocco’s key highlights: a Sahara desert overnight adventure, the grand Hassan II Mosque in Casablanca, the medinas of Fes and Marrakech, Essaouira’s calm charm, and the blue town of Chefchaouen.

Consider joining a cooking class, many include a market visit to buy ingredients.

Morocco is largely a cash-based society, and traveller’s cheques are not widely accepted except in major banks. ATMs are available across the country and usually do not charge fees (your bank may, so check beforehand).

It’s a good idea to notify your bank of your travel plans to avoid fraud alerts.

Exchange offices often charge high commissions and offer less favourable rates. Carry at least some cash upon arrival.

Morocco offers something for every taste and budget. Popular purchases include spices, tea sets, ceramics, leather goods (bags, slippers, jackets), argan oil, metal lanterns from Marrakech, thuya wood products from Essaouira, fossil stone items, and carpets of all styles.

Berber pharmacies, argan cooperatives, and artisan workshops are worth visiting. You may not find a flying carpet, but you’ll find beautiful handcrafted options!

Yes, tipping is common. Morocco is service-oriented and many salaries depend on tips. A few dirhams for small services, 10% in restaurants, and from $10 per person per day for private drivers and guides is standard. You may tip more for exceptional service.